Privacy Policy

Last Updated: April 30, 2026

1. Introduction

At NextGen Download Manager ("NextGen DLM", "we", "us", or "our"), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website nextgen-dlm.com (our "Website") or use our desktop application (our "App") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect About You

We collect several types of information from and about users of our Website and App, including information:

Personal Information: We do not mandate the creation of an account to use the core free features. However, if you purchase a Pro license, we may collect your name, postal address, e-mail address, and telephone number ("personal information").
Telemetry Data: As you navigate through and interact with our App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes IP addresses, operating system versions (e.g., Windows 10 vs Windows 11), and hardware diagnostics specifically related to download thread performance.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with the App, ensure its core functionality (16x acceleration, Media Sniffer), and provide customer support.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To fulfill any other purpose for which you provide it.

4. Disclosure of Your Information

We do not sell, rent, or trade your Personal Information to third parties. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy to our subsidiaries and affiliates, to contractors and service providers we use to support our business, and to fulfill the purpose for which you provide it.

5. Data Security (Rust Architecture)

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Because our application is engineered using the Rust programming language, it is inherently protected against a massive array of memory-safety vulnerabilities that commonly plague legacy C++ download managers. All network traffic between the App and our licensing servers is fully encrypted using TLS 1.3.

6. GDPR and CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice in the App.